Effective Date: 01/2026
Due to the nature of apostille and authentication services, refunds are limited.
The following are non-refundable:
If a request is canceled before any work begins, service fees may be refunded minus an administrative processing fee.
Once processing has started, service fees are non-refundable, even if a document is rejected by a third party.
If a document is rejected due to an error caused by JLF, we will:
Rejections caused by inaccurate information, ineligible documents, or changing foreign requirements are not eligible for refunds.
Refund or correction requests must be submitted in writing to [email protected] within 7 days of service completion.